FAQ 99md —
All Your Answers, Right Here

Yes, identity verification (KYC) is required to process your first withdrawal. This is an industry-standard procedure to safeguard your funds and comply with anti-money laundering regulations. You will need to upload a valid ID (MyKad) or passport, along with recent proof of address. The review process is typically completed within 24 business hours.

Yes, account information can be updated through the Account Settings section after logging in. For changes to your email address or phone number, you will be asked to verify your identity via an OTP code sent to your existing contact details. This is an important security measure to ensure only the verified account owner can make changes. Contact live support if you no longer have access to your old email or phone number.

An account can be suspended for several reasons — suspicious login attempts, KYC verification requirements, or activity that violates the terms of use. If your account was suspended in error, contact our support team via live chat with your username and account details. We will review your case as quickly as possible and inform you of the reason for the suspension and the next steps.

99md supports multiple popular deposit methods in Malaysia, including:

• Online bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong, and more)
• Touch 'n Go eWallet, GrabPay, and Boost digital wallets
• FPX (Financial Process Exchange)
• Visa/Mastercard credit and debit cards
• Cryptocurrency (Bitcoin, USDT)

All deposits are processed securely and typically credited to your account within minutes. Visit the Deposit for more information.

The minimum deposit limit at 99md is set very low to accommodate members of all levels. Deposits start from as little as RM10 for most payment methods. Maximum deposit limits vary by method — bank transfers and FPX have higher limits compared to digital wallets. VIP members are eligible for higher deposit limits. For exact details by payment method, please visit the Deposit us.

Most deposits at 99md are credited automatically within 1 to 5 minutes after a successful transaction. Deposits via FPX and digital wallets are typically the fastest. Manual bank transfers may take slightly longer depending on bank operating hours. If your deposit hasn't appeared after 15 minutes, please save your proof of transaction (screenshot or receipt) and contact our support team for a review.

Log in to your account and go to the "Wallet" or "Withdrawal" section. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm your bank account or digital wallet details. Submit the withdrawal request and wait for confirmation from our system. Make sure the registered bank account is under the same name as your 99md account to avoid any delays.

Withdrawal requests at 99md are processed in a short timeframe. After a standard security review, funds typically arrive in your account within 15 minutes to 2 hours for digital wallet withdrawals, and 1 to 3 hours for bank transfers. Withdrawals on weekends or public holidays may take slightly longer due to banking system operating hours. VIP members receive priority processing for withdrawals.

A withdrawal can be rejected or delayed for several common reasons:

• KYC verification not completed — identity documents must be verified first
• Bank account name does not match the 99md registration name
• Bonus wagering requirements have not been fully met
• Request exceeds the daily withdrawal limit
• Activity that triggers a security review

If you believe the rejection was an error, please contact our support team with your transaction reference number for a prompt review.

99md offers over 2,000 game titles across a wide range of categories:

• Slots — Hundreds of modern themed video slot machines from leading providers
• Bingo — Interactive bingo games with different rooms and generous prizes
• Sports Betting — Live betting covering football, basketball, tennis, and more
• Live Casino — Blackjack, roulette, and baccarat tables with real dealers
• Table Games — Poker, dice, and other classic games

All games are accessible directly through your web browser with no additional downloads required.

Yes, all games at 99md use a Random Number Generator (RNG) system that has been independently verified by qualified third-party auditing bodies. This ensures every slot spin, card hand, or game outcome is truly random and cannot be manipulated by any party — including 99md itself. Fair play is at the core of member trust, and we make no compromises on this.

Most slot games at 99md are available in free demo mode, letting you try out and understand game mechanics without using real money. This is especially useful for new members who want to practice before playing for real. However, demo mode is not available for all game categories such as Live Casino and Sports Betting. Visit Game Lobby to explore all available options.

Member security is the number one priority at 99md. Our platform uses the same 256-bit SSL encryption as international banking technology to protect all data in transit. Personal information is stored on secure servers with strict access controls. Member funds are held in accounts separate from the company's operating accounts, ensuring they are always available for withdrawal at any time.

If you suspect unauthorized access, take the following steps immediately:

• Change your account password immediately
• Enable two-factor authentication (2FA) if you have not already done so
• Review your login history and account activity
• Contact the 99md support team immediately via live chat
• Never share your password or OTP code with anyone, including support staff

Our security team will review your account activity and take appropriate action, including temporarily freezing your account if necessary to protect your funds.

Log in to your account and navigate to the Security Settings section. Select the "Enable 2FA" option and follow the step-by-step guide to link your mobile number. Once activated, every login from a new device will require a 6-digit OTP code sent via SMS to your number. We strongly recommend all members enable 2FA as an extra layer of protection against unauthorized access.

The official 99md app is available for Android and iOS devices. Visit the Download us for the latest safe and verified download link. Always download the app from official 99md sources only to avoid security risks. Android users may need to enable the "Unknown Sources" setting to install the APK file — a full guide is available on the Download page.

The 99md app is designed to run smoothly on most modern devices. Recommended minimum specifications:

• Android 6.0 and above with at least 2GB RAM
• IOS 12.0 or above (iPhone 6s and above)
• Stable internet connection — 4G/LTE or WiFi recommended
• Minimum 150MB storage space

For the best Live Casino experience, a WiFi or 5G connection is recommended to ensure smooth, uninterrupted video streaming.

Yes, the 99md platform is fully accessible via web browser on any device without installing an app. Our website is fully optimized for mobile with a responsive design that adapts to your screen size. However, the official app offers a faster experience, real-time promotional notifications, and additional features not available on the web version. The choice is yours.

99md offers a variety of exciting bonuses and promotions for both new and existing members:

• Welcome Bonus — First deposit bonus for newly registered members
• Reload Bonus — Additional bonus on subsequent weekly deposits
• Daily Cashback — A percentage return on your daily net losses
• Betting Rebate — Weekly rebates based on your total betting volume
• VIP Program — Exclusive rewards, higher withdrawal limits, and personalised service
• Lucky Draw — Monthly rewards for eligible active members

Every bonus at 99md comes with different wagering (rollover) requirements depending on the type of promotion. A rollover requirement means you need to wager the bonus amount a set number of times before it can be withdrawn as cash. For example, a bonus with a 5x rollover means if you receive a RM100 bonus, you must record RM500 in bets before you can withdraw it. All promotion terms are clearly stated in each offer's conditions — please read them carefully before claiming any bonus.

There are a few common reasons why a bonus may not appear automatically after a deposit:

• The deposit amount does not meet the minimum threshold required for that promotion
• You did not select or register for a promotion before making a deposit
• The promotion has expired or the quota limit has been reached
• Your account does not yet meet the eligibility requirements for certain promotions

If you believe you are eligible for a bonus but it still hasn't appeared after 30 minutes, contact our support team with your transaction details for a prompt review.