1 What Is Responsible Gaming?
Responsible gaming means enjoying betting and online gaming as a form of entertainment — not as a way to earn income, relieve stress, or solve financial problems. It is an approach that prioritises balance, self-awareness, and healthy control over gaming habits.
At 99md, we take our responsibility to every member seriously. We understand that while the majority of players game purely for entertainment, some individuals may find it difficult to keep their habits in check. That is why we have equipped our platform with comprehensive tools, resources, and support.
Core Principles: Gaming should be fun, controlled, and never exceed your financial means or the time you can afford to spare. When gaming starts to feel like a necessity rather than a choice, that is a signal to stop and seek help.
Responsible gaming is not just about setting financial limits — it also encompasses time management, emotional stability, and overall mental well-being. 99md members who play responsibly tend to enjoy a better and more sustainable experience in the long run.
2 Recognise the Warning Signs
One of the most important steps in responsible gaming is recognising the early signs that your gaming habits may be becoming unhealthy. The sooner you are aware, the easier it is to take corrective action.
Safe Zone
Play for fun, set limits, stop anytime, never exceed your set budget.
Stay Alert
Occasionally playing longer than planned, feeling uncomfortable when not playing, or starting to think about gaming outside of playing hours.
Get Help
Unable to stop even when you want to, lying about gaming habits, playing with money meant for essential needs, neglecting responsibilities.
Other warning signs to take seriously include feeling the need to increase your wagering amounts to get the same thrill, or playing to "chase back" losses you have already incurred. These are dangerous thinking patterns and often mark the beginning of more serious gambling problems.
Important Notice: If you find yourself borrowing money to gamble, selling possessions, or neglecting family and work responsibilities in favour of gaming, please contact the 99md support team immediately. You can also activate self-exclusion instantly from your account settings.
3 How to Set Limits on Your Account
Setting personal limits is the most effective way to keep your gaming activity in check. At 99md, all self-control tools are easily accessible directly from your account settings.
Log In to Your Account
Access your 99md account using your registered login credentials. Always use a personal device to keep your information secure.
Navigate to Account Settings
Click the profile icon in the top right corner of the screen, then select "Account Settings" or "Responsible Gaming" from the menu that appears.
Select Your Preferred Limit Type
Choose from a range of limit options: Deposit Limit, Play Time Limit, Loss Limit, Self-Rest, or Self-Exclusion based on your needs.
Set Value and Period
Enter your preferred limit value and select the desired period. The system will display a summary of the limit to be enforced before you confirm.
Confirm and Activate Limit
Once confirmed, the limit will take effect immediately. You will receive a confirmation notification via email and within your account.
Note: Limits you have set can be lowered at any time with immediate effect. However, to increase or remove an existing limit, a mandatory waiting period applies to protect you from impulsive decisions.
4 Youth Protection
99md takes the strictest possible approach to protecting minors. Our platform is accessible only to individuals aged 18 and above, and we have a comprehensive system in place to enforce this age requirement.
- Strict age verification process during new account registration, including valid identity document checks
- Continuous monitoring to detect accounts that may be used by underage individuals
- Immediate suspension of accounts suspected of violating the age limit policy pending investigation
- Support for parents and guardians who wish to protect their children from accessing online gambling platforms
Strict Warning: If you find that someone under the age of 18 is using a 99md account, please contact our support team immediately. The account will be suspended at once and all deposits will be refunded once the investigation is complete.
We also encourage parents to install parental control software on shared family devices to prevent unauthorised access to online gambling platforms. A variety of free and paid applications are available for this purpose.
5 Best Practice Tips for Safe Gaming
In addition to the technical control tools we provide, there are several best practices we recommend to all 99md members to ensure a healthy and enjoyable gaming experience at all times.
- Set a budget before playing — Decide how much you are willing to spend before opening a gaming account. Treat this money as an entertainment cost, not an investment.
- Do not chase losses — One of the most common mistakes is trying to recover lost money by betting more. Accept losses as part of the game.
- Take regular breaks — Step away from the screen, stretch, and take a short break every 30 to 60 minutes during your gaming session.
- Do not play when emotionally unstable — Avoid playing when you are feeling stressed, sad, angry, or after consuming alcohol. Emotional instability can impair your judgement.
- Balance with other activities — Make sure online play is just a small part of your leisure activities. Maintain your social connections, other hobbies, and personal responsibilities.
- Review your activity records regularly — Use the transaction history and activity features in your 99md account to monitor your spending patterns and play time over time.
- Talk openly with loved ones — If a family member or close friend expresses concern about your gaming habits, listen with an open mind. Sometimes the people around us notice things we don't see ourselves.
6 Help & Support Resources
If you or someone you know needs help with a gambling problem, a range of support resources is available in Malaysia. Seeking help is a sign of strength, not weakness.
99md Live Chat Support
Our customer support team is available 24 hours a day, 7 days a week. Contact us if you need assistance activating self-control tools or require guidance.
Mental Health Hotline
Befrienders Malaysia provides free emotional support services. You can reach them through their official website to receive professional assistance.
Local Support Groups
Gamblers Anonymous Malaysia holds regular peer support sessions for individuals experiencing gambling problems. Participation is confidential and free of charge.
Professional Counselling
The Malaysia Ministry of Health provides counselling services at government hospitals. Contact your nearest hospital or Addiction Treatment Centre to receive specialist assistance.
99md Support Email: For written enquiries related to responsible gaming or to activate self-exclusion, you can reach us at [email protected]. We are committed to responding to all responsible gaming enquiries within 24 hours.