At 99md, your privacy is more than a legal obligation — it is our commitment to every member who entrusts their personal information to our platform. This document transparently explains how we collect, use, store, and protect your data.
We uphold six core principles in managing members' personal data — each designed to ensure your information remains safe, private, and handled responsibly.
All data transmitted between your device and 99md servers is protected by SSL 256-bit encryption — the same standard used by leading banking institutions in Malaysia.
Your personal data will not be sold, rented, or shared with any third party for marketing purposes without your explicit prior consent.
You have the right to access, correct, or request deletion of your personal data at any time. The process is straightforward and can be done through our customer support team.
Member data is stored on servers protected by multi-layered access controls, intrusion detection systems, and regular backups to ensure ongoing data security.
99md complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international regulations, ensuring every aspect of our data management meets established protection standards.
In the event of any security incident involving your data, we will notify you within the stipulated timeframe and take immediate remedial action.
When you register and use the 99md platform, we collect several categories of personal information to provide you with a safe, seamless, and high-quality service.
| Data Categories | Examples of Information | Collection Methods |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, transaction history, deposit and withdrawal records | Payment processing, KYC verification |
| Technical Data | IP address, device type, web browser, operating system | Automatically collected during platform use |
| Gaming Data | Betting history, games used, session duration | Automatically collected during gaming activity |
| Cookies and Usage | Platform preferences, pages visited, time of visit | Cookies and tracking technologies |
We only collect information that is genuinely necessary for the stated purposes. We do not collect sensitive data such as your medical information or religious beliefs unless required by law.
Important Note: You are responsible for ensuring that all information provided to 99md is accurate and up to date. Inaccurate information may affect our ability to process transactions or verify your identity during the KYC process.
Your personal information is used by 99md for legitimate and transparent purposes. We will not use your data for any purpose other than those stated here without notifying you in advance.
Whenever we use your data for a new purpose not previously stated, we will inform you and, where necessary, seek fresh consent from you.
99md processes your personal data on one or more valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):
Right to Withdraw Consent: You may withdraw your consent at any time. However, withdrawal of consent does not affect the validity of any processing carried out prior to the date of withdrawal.
99md takes seriously our responsibility not to disclose your personal information without strong justification. Your data is shared only in the following circumstances:
We never sell, rent, or trade your personal data to any third party for marketing or commercial purposes without your explicit consent.
99md retains your personal data for as long as necessary to fulfill the original purpose of collection and to meet our legal obligations. The following are our general data retention guidelines:
After the Retention Period: When data is no longer needed, 99md will securely delete or anonymize it using industry-approved methods, ensuring it cannot be recovered or re-identified.
The security of your personal data is the absolute priority of 99md. We continuously invest in the latest security infrastructure to ensure your information is always protected against increasingly sophisticated cyber threats.
While no security system can guarantee 100% absolute protection, we are committed to applying the best industry-standard measures available to minimise risk to your data.
Under Malaysia's PDPA and our own policies, you have the following rights regarding your personal data held by 99md:
How to Submit a Request: To exercise any of the above rights, contact the 99md customer support team via live chat on our platform. We will process your request within 30 business days and may require identity verification before any action is taken.
99md uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver relevant content to you.
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and experience of the 99md platform.
In the course of its operations, 99md may need to transfer your personal data to servers or service providers located outside Malaysia. All such international transfers are conducted with strict safeguards:
Your Rights Regarding International Transfers: You have the right to know where your data is transferred and what protective measures are in place. Contact us if you would like more information about international data transfers involving your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us.
We value every piece of feedback from our members, as it helps us continually improve our privacy practices and data security at 99md.
Answers to the most frequently asked questions by members regarding data protection and privacy at 99md.